Be part of
We are a long-established tech B2B distribution company with a strong product lineup and a clear, ambitious growth plan. Our mission is to provide high-quality technology products to our clients with exceptional service and support.
We are seeking a skilled and customer-focused I.T. Technical Support Specialist to join our dynamic team. The successful candidate will provide technical assistance to our clients, troubleshoot hardware and software issues, maintain IT infrastructures, and deliver timely and effective resolutions to technical problems.
We are looking to employ an
IT Technical Support Specialist
Employment Type – Full Time
Salary – Competitive, commensurate with experience.
Key Responsibilities
• Technical Support: Provide prompt and effective first-line technical support to clients via phone, email, or in-person. Resolve hardware and software issues efficiently.
• Troubleshooting: Diagnose and resolve technical issues promptly, ensuring minimal downtime. Implement standardized troubleshooting procedures to enhance efficiency.
• System Maintenance: Assist with the maintenance, installation, and configuration of computer systems, printers, and other IT hardware. Ensure regular updates are performed and equipment audits are conducted.
• Network Support: Troubleshoot LAN/WAN, Wi-Fi, and VPN issues. Work closely with network engineers on network configuration and updates.
• Incident Reporting: Maintain accurate documentation of support requests and resolutions in the IT ticketing system. Identify recurring issues and suggest improvements.
• Collaboration: Work closely with other IT team members and departments on projects and initiatives, contributing technical expertise to enhance processes and user experiences.
• Experience: Minimum of 1-3 years of experience in a similar role.
• Education: Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Technical Skills:
- * Proficiency in Windows operating systems.
- * Familiarity with remote support tools and IT ticketing systems.
• Good to Have:
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- * Experience with Microsoft Office 365, Exchange, Active Directory, SharePoint, Azure, and other enterprise software.
- * Familiarity with Virtual Solutions (Hyper-V and VMware)
- * Proficiency with Backup Solutions (e.g., Veeam, NETAPP).
- * Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Firewalls).
• Soft Skills:
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- * Strong problem-solving skills and the ability to work independently.
- * Excellent communication and interpersonal skills.
- * Customer-oriented approach with a focus on providing high-quality support.
- * Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Certifications:
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- * Relevant certifications such as CompTIA A+, Network+, CCNA, or Microsoft Certified Professional (MCP) are a plus.
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Additional Information:
• This role offers an exciting opportunity to make a significant impact in a growing company.
• We provide a supportive work environment with opportunities for professional growth and development.
